1win Responsible Gambling

To ensure all betting activities are conducted in a socially acceptable way, the 1win responsible gambling policy puts systems in place to provide a safe gaming environment for players. Its goal is to protect individuals from developing gambling-related issues and the adverse effects these might have on their careers, finances, and relationships. Discover why it matters.

How to Identify a Gambling Problem

1win groups players into two categories: On the one hand, some enjoy gambling and use it as a fun pastime. On the other hand, some players display the potential to develop a serious gambling addiction.

Unfortunately, the line between the two isn’t always clear. What started as a healthy hobby could cross over into the murky waters of gambling addiction. For this reason, 1win has curated a series of questions bettors can use to identify which player category they fall into:

1. Does my gambling involvement affect other facets of my day-to-day life (work, family, and social)?
2. Have my bet amounts progressively increased since I started playing?
3. Have I had to borrow money from friends or family to play a casino game or bet on a sport?
4. Have I engaged in illegal activities to procure money for gambling?
5. Has gambling damaged my reputation among friends, colleagues, or the community?
6. Do I get angry or frustrated when I’m unable to bet?
7. Have I previously attempted to cut down on my gambling activities and failed each time?

If you answered “Yes” to any two of the above questions, it might point to a growing gambling problem. 1win recommends that you take a step back and re-evaluate your attitude towards betting activities. Depending on the extent of your addiction, you may want to seek help from a recovery specialist to put you on the path to wellness.

How 1win Promotes Responsible Gambling

1win Kenya has gone to great lengths to put checks and balances in place to ensure players use its platform safely and responsibly. The bookmaker has systems that carefully monitor players’ activities to flag accounts displaying patterns of uncontrolled gambling behavior.

With that in mind, the 1win has incorporated a self-exclusion feature that players can leverage any time they want to take a break from betting and casino gaming. If you sense that your gambling activities are getting out of hand and wish to take a step back, or if you have a previous gambling addiction diagnosis, here’s what you should do:

1. Get in touch with 1win Support via email, live chat, or by calling the hotline.
2. Submit a request for self-exclusion on your account.
3. Indicate the duration for which you want it active.

The support team will then activate the feature and place a temporary block on your account for the requested period. During this time, you will not be able to fund your account or place bets, even if you attempt to create a second profile. You will only regain access to your account once the self-exclusion period expires.

Alternatively, 1win provides users with the option to request the permanent deletion of their account. Once you submit this request and your account is deleted from the platform, you will not be able to create a new account in the future. Deleting your 1win account is irreversible.

The Golden Rules of Responsible Gambling

Here are a few things to keep in mind to ensure you gamble responsibly. Every time you log in to your 1win account, remember:

• Gambling is a fun pastime and a way to make new social connections.
• Betting should never be used as an avenue for generating income.
• Never chase lost bets by placing more wagers in an attempt to win back your money.
• Always keep an eye on the amount of time you’re spending on 1win.
• Gambling has no blueprint for success; it is largely based on luck.
• Ensure you understand the game rules before betting on any sport or casino game.

It will be easier to prevent gambling activities from getting out of control as long as players follow the guidelines above.

Our Expert Recommendations

To ensure you get the most out of your gambling experience without developing an addiction:

• Set a predefined amount of time you intend to spend on 1win. Exit the platform once that duration lapses.
• Set a predefined limit on the amount of money you intend to use for playing and betting. Exit the platform once your cash runs out.
• Never borrow money to place bets. If you don’t have the money, don’t play.
• Spread your time evenly between work, family, friends, hobbies, and gambling.
• Never gamble when you’re intoxicated, in a foul mood, or going through a rough patch in your life.

If you follow our recommendations, you’ll be able to find a healthy balance between your online gaming activities and real-world responsibilities.

Help Contacts for 1win Support

If you believe that you might have a gambling problem or have previously been diagnosed with a gambling addiction, contact 1win support using any of the following channels:

• Email the team at [email protected]
• Live chat with a customer service expert via the website or 1win app
• Call the toll-free hotline at 8-800-301-77-89

The support team is always on call, 24/7, to lend a helping hand.

Bottom Line

1win’s responsible gambling policy reflects the bookmaker’s commitment to maintaining a safe and healthy betting and gaming environment on the platform. The preventative and remedial measures it has implemented ensure that uncontrolled gambling behavior doesn’t go unchecked, and if it does, players can get the help they need.

Join 1win Kenya today to learn more.